Job Description
Job Details Job Location GA Smyrna 01 - Smyrna, GA
Description About United United is the largest beverage alcohol wholesaler in both Georgia and Alabama. With two members of the fourth generation of the Hertz family involved in leadership roles, United is one of the 2-3% of family businesses that are able to successfully transition beyond the third generation. The Hertz family remains focused on growth, leveraging its most distinct market advantages in order to maintain its upward momentum. Its talented and innovative team of sales representatives and brand builders has the unique ability to recognize synergies between all three categories of alcohol, making it possible for United to grow its product portfolio and business successfully in Georgia and beyond.
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The Customer Service Manager ensures effective and efficient operation of the Customer Service Department, including supporting our customers, sales associates, and delivery associates with any customer-oriented needs. This position oversees the handling of customer payments, licenses, credits, and pricing, while also supporting the Customer Service Representatives.
Qualifications - Must be 21 years or older
- Bachelor's degree or Associate's degree from an accredited college or university; or High School Diploma or GED plus three (3) or more years related experience in business or related field
- 5 years of customer service/AR experience.
- 3 years of experience in a leadership / supervisory role
- Effective communication skills
Responsibilities - Act as an escalation point to answer phone calls from customers, sales associates, and delivery associates and provide support
- Oversee FINTECH and other electronic payments to ensure payments are processed in a timely and accurate manner
- Enter Fintech data into Encompass
- Oversee set up of new customers and update of customer licenses in Encompass
- Apply credits to customer's accounts
- Investigate pricing issues and make corrections
- Bill sample requests
- Process customer checks
- Processes billing for monthly transfer charges
- Handle returned check payments
- Bill glassware requests
- Complete occasional billing of sales orders
- Manage and mentor the CS team, fostering a culture of accountability, collaboration, and continuous improvement.
- Identify training needs and provide development opportunities to build team expertise.
- Perform other duties as assigned
Competencies - Problem Solving
- Professionalism
- Relationships
- Self Awareness
- Conflict Management
- Communication
- Critical Thinking
- Collaboration
- Positive Attitude
- Working As a Team
- Flexibility / Multi-Tasking
- Willingness to Learn
Critical Skills - Time Management
- Proficient in Microsoft Office and other United technology
- Proficient in the use of a calculator
- Working knowledge of copiers, scanners, fax, and other office machines and equipment
Working Conditions - Normal office environment
- Maintains a clean work environment by keeping desk and work area neat and clean
Physical Requirements and Essential Functions - Regular, reliable attendance required
- Able to talk, hear and use telephone
- Able to sit for extended periods
- Able to use hands and fingers and use computer for extended periods
- Specific vision abilities that include close vision
- Able to occasionally lift supplies or materials (3-5 lbs or less)
Attention Applicants:If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactaccommodations@udiga.comor call 800-381-9947 for assistance with an accommodation. UNITED DISTRIBUTORS GROUP
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