CAD / CAE AMS support lead
Location – Michigan State – Detroit
Duration - 6+ months
Rate - Low Market
* Installation/Configuration/Troubleshooting Support for CAD/CAE Applications like CATIA, Siemens NX, PTC Creo Parametric, Autodesk AutoCAD, Dassault Solidworks, Ansys, Hyperworks, MATLAB and other similar applications.
* Administration and maintenance of engineering applications including license management, server infrastructures, addon applications and In-House developed tools.
* Experience in application upgrade, troubleshooting, evaluation, testing, training, and support for CAD/CAE tools along with Cloud Infrastructure implementation.
* Hands on experience in license management utilities and Server administration tools.
* Experience in any IT ticket management tools like ServiceNow or BMC Remedy or similar tools.
* Troubleshoot and resolves system problems, incident/service requests with SLA adherence to improve customer satisfaction.
* Engage with Software vendors, stake holders, IT departments to resolve technical problems.
* Nice to have knowledge on Incident/Request management, Problem/Change management and knowledge management experience.
* Nice to have experience on Windows/Linux OS environment management/maintenance.
* Good Team player and Communication skills.
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