Mai Placement ($150,000) -Brooklyn, NY, United States Customer Service Manager Williamsburg Brooklyn 100k-150k Job Overview: We are seeking a Customer Service Manager to oversee and support a team of 10 customer service representatives . This role involves ensuring excellent customer support through phone and email, maintaining high service quality, and fostering a professional and efficient work environment. The ideal candidate will provide leadership, monitor performance, and guide the team in handling customer interactions effectively. Key Responsibilities: Team Management: Oversee a team of 10 customer service representatives , ensuring smooth daily operations. Performance Monitoring: Listen to live and recorded calls, review emails, and provide feedback to enhance customer interactions. Guidance & Support: Offer real-time coaching and assistance to team members handling difficult customer situations. Quality Assurance: Ensure all customer inquiries are handled professionally, efficiently, and in line with company policies. Escalation Handling: Address complex customer issues and escalate when necessary. Process Improvement: Identify inefficiencies and recommend improvements to customer service workflows. Training & Development: Provide ongoing coaching and support to help the team refine their skills. Reporting & Documentation: Track key performance metrics and report to senior management as needed. #J-18808-Ljbffr Maiplacement
...empower agriculture. Summary Want to make a difference and impact in your local community? Come join CHS SunPrairie as a full time Operations Specialist in Minot, ND today! Your day to day will never look the same when you work within CHS grain and agronomy. You will:...
...employee pet benefits program. HSGS is a private, non-profit, no-kill animal welfare organization in Savannah, GA. Each year, HSGS finds... ...our clinic Pet Fix Savannah. This position provides humane care for sheltered animals by feeding, cleaning, providing enrichment...
...RealDefense is looking for a talented Web Graphic Designer to join our team! Responsibilities: Design Creation and Execution : Create... ...multiple digital channels. Visual Asset Management : Develop and maintain a consistent visual identity across all digital...
Job Description Please note, this position is located at Palisades Tahoe Resort in Olympic Valley, CA \n Seasonal (Seasonal) Palisades Tahoe We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must...
...Position Type: EDUCATION/Teacher Date Posted: 9/11/2024 Location: Various School Locations Date Available: IMMEDIATELY ESL TEACHER VACANCIES Ready to join a team of exceptional certified educators at Paterson Public Schools - the third largest...