Job Description

General Manager, Hotel Location Naples, FL (Old Naples area) :

The Hotel General Manager infuses personality into the story of the Hotel, and brings it to life. The first focus has got to be the team around you, their experience will in turn create your guests' experience. Therefore, our Hotel General Manager must set the example, think ahead and be open and honest about shortfalls so that they can be addressed and improved, and keep the property running at its best. This includes a fiscally responsible year-round operation that aligns with the timing of business volume, and capitalizing on the peak months to drive revenues and create lifetime guests.

Reports to: Managing Director

Essential Job Functions (listing most important first):

1. Oversee all aspects of the operation by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and rooms division. This position also oversees Bayfront Boat Rentals which is part of the hotel.

2. Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service to drive financial success.

3. Work with the hotel department heads to establish goals and objectives that coordinate with the overall hotel wide goals and objectives.

4. Help plan the budget, and then bring its intended path to life. Make adjustments in real time to flex expenses based on the business volume.

5. Follow property safety and security procedures, liaise with local government officials to ensure the operation is operating safely and legally.

6. Respond efficiently and accurately to guest complaints, demonstrating a commitment to guest services by responding to guests needs.

7. Training staff on how to interact with guest complaints.

8. Monitor all Guest related correspondence and feedback including social media.

9. Ensure that all departments are committed to delivering excellence through coaching, training, support and accountability

10. Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports and knowledge at all times where the hotel stands against budget.

11. Oversee day-to-day operations of the Hotel and be able to step in to assist as needed.

12. Inspect Hotel for cleanliness and appearance including exterior of the property

13. Protect the hotel through enforcing and maintaining a preventive maintenance program.

14. Available 24/7 with reliable transportation.

15. Cover shifts in all departments if needed.

16. In conjunction with department Managers, interview and select candidates for open positions.

17. Maintain effective communication and positive team member relations by ensuring all team member activities are performed in a timely and professional manner including - performance reviews, progressive discipline.

18. Provide support and consultation to managers and supervisors.

19. Deal with and handle confidential situations and matters daily.

20. Act fairly and honestly in all dealings our suppliers, guests and team members and treat all with dignity and respect.

21. Other duties as required.

Essential Job Requirements:

Required Skills

Job Specific - Technical

· Bachelor degree or diploma in hotel and restaurant management or related.

· Minimum of five (five) years of experience in a similar position (GM/ Operations Manager) within a hotel environment.

· Strong business acumen and goal-oriented leadership style.

· Must be a self starter and have a passion for Service.

· Initiative is a must as this role may look different each shift.

· Must be able to deal with problem solving situations, and make judgment decisions.

· Experience handling emergency situations i.e., Fire Alarm.

· Must be able to deal with issues arising from guest complaints (internal and external) in a timely manner using problem solving and de-escalating techniques.

· First Aid/CPR certificate would be an asset or be willing to obtain.

· Must be comfortable with Microsoft Office, and have previous experience in using Hotel property management software, Restaurant POS and multiline Switch board.

Demonstrated tact and diplomacy with highly confidential information.

Interpersonal - Ability to:

· Approachability - through personal presence, be highly approachable to Bayfront team members, managers, executives, vendors and third parties.

· Respond promptly, accurately and reasonably when making decision, ultimately ensuring successful problem resolution.

· Strong analytical, organizational, multitasking skills and be able to manage multiple projects successfully.

· Foster a climate of continuous learning, growth and improvement, with a strong commitment to the development of others.

· Operate under pressure to meet deadlines and strive for excellence.

Language

· Strong written and verbal in English. Spanish would be a definite asset.

· Ability to read and interpret documents as well as the ability to write routine reports and correspondence.

· Ability to communicate effectively with vendors and members of the organization.

Mathematical

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

· Perform a multitude of calculations.

Computer

· Proficient in using MS Office applications, including MS Word, Excel, and PowerPoint; other computer skills necessary for communication and research.

· Experience with payroll systems.

Health & Safety

· Maintain knowledge of safety policies and procedures and performs assigned duties in a safe manner.

· Actively participate on the JHSC or designate an appropriate team member.

Physical Requirements:

· Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone.

· Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

· Positions in this classification frequently bend, stoop, kneel, reach, push, and pull drawers open and closed.

Dress Code: Business Casual

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• On call
• Weekends as needed

Experience:

• Hotel management: 5 years (Preferred)

Language:

• English and Spanish (Preferred)

Work Location: In person

Job Tags

Holiday work, Full time, Casual work, Local area, Flexible hours, Shift work, Weekend work,

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