Job Description

Position Summary: The Inside Sales Associate plays a crucial role in generating revenue and fostering customer relationships for the company. They are responsible for proactively reaching out to potential and existing customers, understanding their needs, and promoting products and services to meet those needs. This position requires strong communication skills, sales acumen, and a customer-centric approach to drive sales growth and customer satisfaction.

Responsibilities:

• Report to work on time with a professional attitude.
• Receive incoming calls from customers, prepare orders and expedite.
• Suggest and sell additional items via email/ over the phone.
• Inform customer of items not ordered or out of stock per regular ordering process offering subs where available.
• Review accuracy of incoming orders, collect and input orders submitted via email.
• Ensure accuracy of outgoing, entered orders.
• Work with outside sales team reporting irregularities, problems and requests for outside sales assistance. Direct phone calls to the appropriate team members.
• Builds and maintains customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales team and departments to ensure the customer receives an excellent service level.
• Assist with processing special orders and customer price lists.
• Provide backup vacation coverage for Sales Representatives and assist with workload of fellow team members when absent.
• Other projects or tasks assigned by Manager as needed.
• Document and keep record of customer complaints on Footprint and create quarterly report of same

Qualifications:

• Minimum education: High School Diploma.
• Previous food service distribution Inside Sales/Customer Service and/or call center experience preferred.
• Strong knowledge of food service products, product categories and vendor community preferred.
• Must be a team player with a positive attitude.
• Excellent verbal, telephone and written communication skills. Data entry and 10-key experience required.
• Self-motivated, professional, goal oriented and able to handle multiple tasks.
• Must have a sense of urgency and be able to work under pressure.
• Flexibility: ability to work well with all departments and levels of staff both internally & externally.
• Follow through skills a must.
• Bilingual (Spanish/English) a plus.

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