Job Description

Job Brief:

Our Product Managers work on our Product Development Team and collaborate with business stakeholders to help Courthouse News continuously improve and optimize our portfolio of internal and external-facing legal news products.

Success in the role requires a commitment to learning and knowing how our technology works to create a superior offering for our end users; understanding the competitive landscape and evolving trends in the legal technology space; effective communication and collaboration with our software engineers, tech leads, subscriber support specialists, and business stakeholders; and solid comprehension of modern product development principles. Achieving this will drive increased product usage, higher user satisfaction, and improved process compliance, aligning with our core success metrics.

Key Responsibilities:

• Engage with subscribers, end users and internal stakeholders to garner feedback and understand their evolving business needs.
• Work with engineers to communicate product requirements, make trade-offs, and actively contribute to the entire product implementation and testing process.
• Drive product development by writing feature briefs, epics, and user stories, maintaining a well-prioritized backlog, and actively participating in sprint planning, retrospectives, and backlog review sessions to ensure continuous product improvement.
• Create and maintain product documentation to drive user adoption, enhance troubleshooting, and ensure internal teams and subscribers have access to accurate, up-to-date information.
• Conduct regular quality assurance testing, troubleshoot product issues by reproducing errors, and effectively report malfunctions with detailed analysis and testing scenarios.
• Facilitate onboarding by educating end users and internal teams on product features, while supporting the subscriber support team in addressing product-related questions and resolving reported issues.

Qualifications:

• 2-3 years of experience in the role of B2B Software Product Manager, actively contributing to feature sets within a product team of 5 to 10 members.
• Worked effectively with hybrid teams across multiple time zones.
• Proven track record of delivering and tracking features for web & mobile apps for both external and internal users.
• Ability to see all tasks through to completion, consistently, with a high attention to detail.
• Strong collaboration skills with the ability to work effectively across teams.
• A growth mindset driven by curiosity and a desire to continuously learn.
• Empathy for users and team members, fostering thoughtful communication and problem resolution.
• Proven ability to make informed decisions and solve complex problems in a highly distributed environment.

Preferred Skills/Expertise:

• Jira or comparable agile software development/project management software.
• Confluence, Miro (or similar) for product-related documentation.
• Transactional email services, e.g., SendGrid, Postmark, Mailgun, Amazon SES.
• Qualitative analytics software, e.g., FullStory, Datadog, Heap, GA, Amplitude.
• Help desk software, e.g., GrooveHQ, Zendesk, Freshdesk, Intercom, Help Scout.
• Office document suites, e.g. Microsoft Office, Google Workspace.

Please note that this is a hybrid position. Candidates are expected to work out of either our Pasadena, California or Ontario, California offices several days a week.

Since 1990, Courthouse News Service© has been a trusted resource for reporting rapidly and completely on new civil litigation and common law throughout the United States. Our news delivery platform, CasePortal, provides attorneys with comprehensive coverage, daily reporting, and fast alerts.

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