Job Description
Job Title: Project Manager
Job Level: L1
Department: Pro Services
Location: Remote
FLSA Status: Exempt
Reports to: Senior Project Manager
Manager of People: No
Job Description Summary
Our Professional Services Project Manager 1 is responsible for assisting with implementing turn-key installation and customer support projects. This includes scheduling, coordination of subcontractors, tracking project status, and documenting and reporting issues and status. This position includes direct interface with internal departments including sales, inside sales, Customer Success, and customers and sub-contractors. The Project Manager will work closely with a Senior Project Manager on all aspects of the Job.
The right candidate will have extraordinary attention to detail and ownership of personal tasks, a strong ability to communicate, excellent time management skills, and a desire to learn and thrive in the fast-paced environment of a growing company.
This is an entry-level position. The intent of the Project Manager position is to sufficiently master the HydroPoint Project Management process and eventually grow into a full Project Manager position.
Key Responsibilities:
• Support the Senior Project Manager with coordination of product installation and service projects including scheduling installations, site visits, training, and customer communications.
• Disperse, collect, and validate documentation including, but not limited to contracts, work orders, and form submissions for work validation.
• Coordinate with Customer Support to schedule internal resources for field service requests.
• Receive and validate service requests and work with internal and external resources for scheduling and completion of support services.
• Assist in the scheduling of HydroPoint Product Specialists and Sub-contractors.
• Prepare and maintain project status reports and be prepared to present on project status in weekly meetings or to HydroPoint Executive team members.
• Entering and coordinating parts orders from HydroPoint internal support staff and HydroPoint Product Specialists in the field
• Help with project quotation and estimation.
• Coordinate with Customer Support to schedule internal resources for field service requests.
• Collect and coordinate pre-sale project data.
• Assist with scheduling and forecasting of new projects including resource planning.
• Assist with travel arrangements for HydroPoint Professional Services team members.
Required Skills & Experience:
• Bachelor’s degree in a project management-related field or similar experience.
• Proven experience of three to five years in managing projects
• Ability to manage multiple, time-sensitive projects simultaneously
• Ability to quickly identify logistical and operational obstacles and communicate the problem and potential solutions to management.
• Experience speaking with both customers and partners
• The ability to effectively manage multiple tasks and multiple projects
• Strong client-facing and teamwork skills
Desired Characteristics:
• Spanish language skills
• Familiarity with construction estimating techniques and their associated costs
• Experience working in the landscape or irrigation design industry
• Knowledge of water conservation and irrigation principles
Physical Demands and Work Environment (OFFICE Position)
The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Physical Demands include constant sitting, walking, standing, simple grasping and fine manipulation with hands; frequent bending at the neck and waist; and occasional squatting, climbing, kneeling, crawling, twisting at the neck and waist, power grasping, pushing and pulling with hands, reaching above shoulder level, lifting and carrying up to 25 lbs.
• Work Environment includes exposure to or working in or around equipment and machinery including a computer keyboard and mouse.
• May require occasional travel.
• Frequency Definitions: Constant = Over 40% / Frequent = Up to 40% / Occasional = Up to 10%
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