Job Description

Newport Restaurant Group is a premier hospitality company known for its commitment to exceptional dining experiences and outstanding customer service. With a portfolio of diverse restaurants, we emphasize fresh, local ingredients and a passion for culinary excellence. Our team is dedicated to creating memorable moments for our guests while fostering a supportive and collaborative work environment. As we continue to expand our reach and enhance our services, we are looking for motivated individuals to join our remote support team.

Position: Remote Online Help Assistant (Entry Level)

Location: Remote (Work From Home)

Responsibilities:

- Provide friendly and efficient online support to customers through various communication channels, including email, chat, and social media.

- Assist customers with inquiries related to menu items, reservations, and special events.

- Resolve customer issues promptly and accurately, ensuring a positive experience.

- Maintain up-to-date knowledge of Newport Restaurant Group’s offerings, promotions, and policies.

- Collaborate with team members to improve service processes and customer satisfaction.

- Document customer interactions and feedback to help improve service quality and operational efficiency.

- Participate in training sessions to enhance skills and knowledge about the company and its services.

- Support administrative functions as needed, including data entry and report generation.

Requirements:

- High school diploma or equivalent; college coursework or degree is a plus.

- Excellent written and verbal communication skills.

- Strong customer service orientation with a friendly, approachable demeanor.

- Ability to multitask and manage time effectively in a remote work environment.

- Basic computer skills, including proficiency in Microsoft Office and familiarity with online communication tools.

- A reliable internet connection and a quiet workspace conducive to remote work.

- Ability to work independently and collaboratively within a team.

Benefits:

- Competitive salary based on experience and performance.

- Flexible work hours to accommodate personal schedules.

- Opportunities for professional development and growth within the company.

- Employee discounts at Newport Restaurant Group establishments.

- Access to training resources and support for skill enhancement.

- A supportive and inclusive remote work culture that values teamwork and collaboration.

If you are passionate about customer service and eager to be part of a dynamic team, we encourage you to apply for the Remote Online Help Assistant position at Newport Restaurant Group. Please submit your resume and a brief cover letter outlining your interest and relevant experience.

Join us in creating exceptional dining experiences for our guests, and be part of a team that values your contributions and growth!

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Job Tags

Local area, Remote job, Work from home, Flexible hours,

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