Job Description

SUMMARY The Reservation Agent is responsible for taking and confirm reservations for Camp

Margaritaville, Shoal Creek Campground and Harbor Landing Marina, as well as answering

generic questions regarding the seasonal water park and winter park activities through the

phone and through email. Candidates must have great phone and email manners, strong

communication and customer service skills, and keen attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answer phone calls promptly and in a courteous manner when logged on the phones.

• Respond to emails promptly and in a courteous manner

• Assist guests with making, altering, or cancelling a reservation.

• Be knowledgeable of all departments at Margaritaville Lanier Islands including Water

Park, Harbor Landing, Port of Indecision Marina, Camp Margaritaville, Shoal Creek

Campgrounds, and LandShark Bar & Grill.

• Be familiar with Camp Margaritaville and Shoal Creek Campground site layout, rates,

and any other information necessary to answer guest inquiries when booking a

reservation.

• Have a complete working knowledge of the reservation system used to make

reservations.

• Have a complete knowledge of our special rates and promotions for all departments at

Margaritaville Lanier Islands and know which benefits are included in each.

• Secure all required information from the guest when making a reservation or handling a

guest complaint.

• Understand and follow reservation policy pertaining to cancellations and no-shows and

communicate them clearly to each guest when making a reservation.

• Attend a weekly department meeting to review daily operations, new/or existing

promotions and specials.

• Create and maintain positive relationships with all other departments and know how

they relate to the reservations department.

• Perform daily office duties and any other projects assigned by managers.

• Help with booking a birthday party at the park by getting basic information on date,

time, package and number of guests.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. Must be able to work in a fast-paced environment. The requirements listed below

are representative of the knowledge, skill, and/or ability required. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Prefer past computer or reservations experience. Previous customer service experience with

excellent phone etiquette and verbal communication skills. Strong computer proficiency and

email communication skills as well as strong attention to detail.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or

oral instructions. Ability to deal with problems involving a few concrete variables in

standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions. While performing the duties of this job, the employee is regularly

required to sit; use hands, handle, or feel; reach with hands and arms; and talk or hear. The

employee is occasionally required to walk; stoop, kneel, crouch, or crawl. The employee must

occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job

include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative

of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

The noise level in the work environment is usually moderate.

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