Job Description

Job Description: We are looking for a Salesforce Administrator to implement changes to Salesforce as needed. Provides end user support and training on the use of Salesforce including reporting and dashboards as well as the use of bolt-on products within Salesforce. US Citizenship required (Naturalized or Born) - To meet all government regulations for this role Primary Areas of Responsibility Acts as the primary Salesforce administrator for end-user support. Manages all issues to conclusion. Responsible for understanding the data structure and data content within Salesforce for extraction, analysis, and compilation of this information into reports or dashboards as requested by management including training of end users to be self-sufficient in these areas. Develops automated techniques to extract information and other records within system for reporting purposes. Responsible for Salesforce system documentation, knowledge articles, procedures, and system backups. Responsible for identifying needed improvements to Salesforce processes or functionality and working with Salesforce team to implement ongoing improvements which may involve interfacing with external vendors, consultants, and system integrators. Responsible for testing new or modified functionality in test environments. Project Management - Actively manage assigned projects to ensure implementation of project plans. Define the scope and metrics for new projects. Manage the workflow and communication among team members and report on project status serving as the primary contact person. Manages data clean-up audits and procedures and handles mass updates of data as requested, including account, contact and opportunity ownership changes as sales assignments change. Other duties as assigned. Minimum Qualifications Education: Bachelor's degree or equivalent Certification: Salesforce Admin Certification Experience: 3-5 years relevant experience using salesforce Onsite role - not remote or hybrid. Preferred Experience and Skills: Advanced knowledge of Case Management, User Profile Maintenance, Workflows and Field/Object Creation. Knowledge of General Business flows, order CPQ knowledge helpful Illinois Tool Works

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