Job Description

Role Summary: Provide technical expertise in multiple technologies to assist and support the Americas IHG hotels. Areas of expertise include Property Management Systems (PMS) Opera and HotelKey, their connected interfaces, data networks, IT infrastructure, Computer hardware and software, business management applications, hotel revenue generation systems and other hotel hospitality systems. Your Day to Day: Collaborate with PMS vendors and hotels to resolve interface issues, including Serial and IP interfaces. Ability to work across a matrix organization and support hotels with complex technology inquiries and direct them to appropriate IHG resources. Manage PMS and hospitality systems configuration updates. Participate in technology projects such as OS upgrades, security patches, and hardware refreshes. Troubleshoot hotel networks and assist new hotel openings with technology challenges, providing leadership with status reports. What We Need From You 4 to 7 years of progressive business experience, with a focus on troubleshooting complex technical issues. Proficient in resolving PMS-related interface challenges (e.g., Door Lock, PBX, POS, Energy Management, etc). Strong Microsoft Office skills, particularly advanced Excel functions, and project management experience. Strong vendor management skills to work with the different vendors that provide technology into our hotels. Excellent communication skills, adapting to user needs in both verbal and written formats. Ability to manage multiple projects efficiently while maintaining a high-quality customer-focused orientation and understanding of Property Management Systems, including Opera Versions 5.x and HotelKey. Location – Atlanta, GA (Hybrid – 3 days a week in office) Travel – 10% required The salary range for this role is $58,834 to $130,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. If you require reasonable accommodation during the application process, please click here . IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG

Job Tags

Shift work, 3 days per week,

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